When sending a money transfer, the most important thing is that it arrives on time. The person on the receiving end is relying on it to pay tuition, medicines, go to a doctor’s appointment, or do the groceries.
We know providing all of the information needed to process a money transfer can get cumbersome, but we assure you all of these steps are necessary to keep your money safe. Thanks to your data, we can confirm your beneficiary’s identity and ensure no one else receives it or picks it up instead.
To help make sending money as simple as possible, we’ve put together a list of tips to help you fast-track the information load while steering clear of possible delays.
1. When you’re setting up your Ria account, be sure to enter a valid phone number.
We need your phone number to contact you if needed, so make sure it’s a phone number you actively use. You’ll be able to input your number during the account setup, but you can update this on your account at any time.
If you’re using our mobile app, you can change your phone number anytime by going to Profile and Settings on the upper right-hand corner, then choose Phone Number.
2. Make sure the name of the person you’re sending to is spelled correctly.
Names could be long and sometimes complex. However, a full legal name is the only way we can confirm your recipient’s identity. This means you’ll need to type in each name and last name correctly and in the right order, so it’s best to check with them prior to sending.
3. Double-check your payment information – especially for bank accounts.
If it’s your first time using a bank account, make sure that your bank account information is correct so that you can verify your account as soon as possible. In the United States, for instance, we do this through an integration that instantly verifies your bank account. Other countries have different verification methods.
Please be mindful that the bank account payment method is currently unavailable in the European version of the app. Instead, payments can be made with a debit card.
4. Along the same lines, make sure you choose the right bank account.
If you’re someone who has multiple bank accounts, double-check that you selected the correct account to send money from. If you accidentally choose a bank account without enough funds, this could lead to delays or even cancellation.
5. Double-check the information of who you’re sending money to.
This is especially important if you are sending money directly to someone’s bank account. In addition to their name as it appears on their government ID, city, and country, you’ll need to have their complete banking information, such as their IBAN, swift code, or bank code.
6. Finally, make sure the person you’re sending to knows where to pick up the money.
For cash pick-ups being sent to a specific location, make sure the person you’re sending money to knows where to go. You can easily choose a location near them with our Find a Location feature.
The beneficiary is going to need the PIN of the order to pick up their cash, too. The easiest way to share this is with our Ria Money Transfer app’s Share Order Details feature. They will also need the official government photo ID that a particular country accepts (it’s different from country to country).
Sending money internationally with Ria Money Transfer is simple and convenient, just make sure to have all of the necessary information handy. If you have other questions, feel free to visit our Ria Knowledge Base.