In these times of uncertainty, being able to reach our loved ones is more important than ever. The world may be in frenzy, but we still have a responsibility towards our family, friends, and communities, no matter where they may be around the globe.

But, if there’s anything you, our customer, have taught us, is that distance is no match for love. No ocean or social distancing can come in the way of being there for those you care about, not today and not ever.

Right now, there are many things up in the air, and we want to give you one less thing to worry about. As your home away from home, we take your welfare and that of your loved ones seriously.

As a start, we’d like to remind you of the different options available to send and receive money with Ria, including digital methods.

We’ll also go in detail about requirements and share some additional resources so you can have them handy.

Options for sending money with Ria Money Transfer

Online: send money online through riamoneytransfer.com. This service is available in the United Kingdom, Spain, Canada, Australia, and the United States to send across Ria’s payout network of 160 countries.

Ria Money Transfer App: service available in the United States and Canada for payout across Ria’s network. Download the app here.

Retail Locations: most of our retail and agent locations remain operative, although opening hours may be affected by local regulations and safety protocols. Find your nearest location using our Store Locator. Since COVID-19 measures are constantly changing, we recommend checking Google Maps for the most updated schedules. We also encourage you to call and confirm with your preferred agent or store prior to leaving the house.

Requirements for sending money

Whether you’re sending money online or in person, there are a few documents you will need to process the money transfer. To minimize exposure, please make sure to bring these with you when visiting our stores.

• Valid ID (local national ID or passport)
• Beneficiary’s full legal name

For direct bank deposits, you’ll also need to provide:

• Bank name
• Bank account number

Options for receiving money with Ria Money Transfer

Before choosing a payout method, check with your beneficiary. They may be able to opt for a digital option. For customers who rely solely on cash pick-up, we encourage them to check with their nearest Ria location to confirm opening hours and safety protocols.

Agent locations: determine the most convenient physical location for your beneficiary using our Store Locator.

Bank Deposit:  one of the most secure ways to send money, we count with the largest bank deposit network in the world reaching 3 billion bank accounts across more than 120 countries. Deposit money directly into your beneficiary’s bank account by simply selecting “bank deposit” as a payout method and providing your beneficiary’s IBAN number.

Mobile Wallet: send money to your loved ones in Albania, Bangladesh, Burundi, Croatia, the Democratic Republic of Congo, Ghana, Kenya, Uganda, and Zimbabwe directly into a mobile wallet app.

Choosing a payout method online:

Choosing a payout method on the Ria Money Transfer app:   

Requirements for receiving money

To cash pick-up at any of our agent locations, your beneficiary will need to provide the following information:

• Valid ID (local national ID or passport)
• Order number

Before your beneficiary leaves the house, double-check that the name on the order matches that on their identity document. In case you need to make a change, get in touch with our customer service team.

Other resources available

The following online resources are available to send and receive money with Ria.

• Track a Transfer
• Local information
• Knowledge Base
• Price Calculator
• COVID-19 Resources

If you have any questions regarding our services, please feel free to contact us. Please note that, to protect the safety of our employees, all office staff is working from home. As a result, there could be some delays in response times. We thank you for your patience during this trying time. Rest assured that our team is working around the clock to continue providing the best service during the COVID-19 pandemic.

From all of us at Ria, we’d like to thank you for being a beacon of resilience and remind you that we are always here to support you. And remember: you’re not alone in this fight. We are here for you, as we’ve always been. As your home away from home, we take your welfare and that of your loved ones seriously.

Stay safe, and we will get through this together.