Now more than ever, we know how important it is to reach our loved ones anytime, anywhere. That’s why, at Ria, we’ve strengthened our commitment to meeting you where you are: at home, on the subway, at work, or while staying socially distant. Customers in Europe are now able to send and receive money from the comfort and safety of their homes using the new Ria Money Transfer app.
Where is the app available?
Customers in Italy, France, Germany, Belgium, Netherlands, Luxembourg, Austria, Ireland, Denmark, Finland, Norway,and Sweden can now send money with the Ria Money Transfer app!
As shared by Erik Poch, Managing Director of Ria Digital, “We knew we had to deliver a solution for our customers to send money from the comfort and safety of their homes, and we’re glad to have our new product offering ready at such a crucial time for customers and their families.”
Outside of Europe, the app is also available in the United States and Canada.
How to send money with the Ria Money Transfer app
With the Ria Money Transfer app, you can send money across Ria’s network, including over 402,000 locations and 3 billion bank accounts.
Thanks to the use of biometrics and other eKYC technology, you can create an account and start sending money safely in a matter of minutes. This applies to both new and existing customers.
If you’re a returning customer, you only need to provide the app with your date of birth and your registered ID’s expiration date. With this information, the app will be able to pull up your records and grant you login credentials. All your past data will now be available on the app for your convenience.
If you’re a new customer, the app will walk you through a simple verification process.
- Take pictures of the front and back of your ID
- Take a selfie
- Complete a proof of liveliness (such as blinking or moving the head)
After months of hard work, we’re excited to share our new product offering with you. While already a cross-departmental and international initiative, we did face the unique challenge of finalizing details and coordinating the launch while on lockdown.
Martin Behrend, Team Lead of Mobile Development, explained, “When the crisis started, we had to sit down and reassess how we would coordinate with our teams around the world, especially when the situation was changing on a day-to-day basis. It was daunting at first, but it allowed us to really flex our teamwork muscle. Everyone came together to make this launch a success, and that’s something we can all be proud of.”
When it comes to our digital expansion, our priority has been striking the right balance between technology and inclusion. Remittances are the lifeblood of many families, but each customer has a unique set of needs and requirements.
“We wanted our digital solution to complement our physical network. To do so, it was important to create an interface that could bring those two worlds together seamlessly,” shared Agne Jaruseviciute, Product Owner.
While we look forward to seeing you at our stores and agents soon, we hope our new digital solutions will help bring some peace of mind during these trying times.